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Electronic locks in Homelok


An electronic lock is a physical electronic locking device such as an electronic escutcheon, cylinder or motorized lock. It differs from a door in that an electronic lock is a specific model of a device like a SALTO Neo cylinder, XS4 escutcheon or a Danalock V3 smartlock.

Doors, meanwhile, like apartment doors, lockers, turnstiles, car park barriers or any point of entry or exit, are the logical entities that manage the physical devices. Doors must always be associated with at least one electronic lock.

In Homelok, you use doors to manage the behavior of electronic locks within your installation's access plan. That's to say who enters where and when. A door can either represent one individual electronic lock or a collection of devices capable of granting or denying access to a user.

You manage electronic locks and their associated doors via Devices and by selecting Electronic locks in the Device type list when creating a new device.

Creating electronic locks

When you create an electronic lock, you are also creating the door which manages the access plan of that specific electronic lock.

Go to Devices > New device and select Electronic lock from the Device type drop-down menu.

Note while you can create doors and their associated electronic locks in Homelok web, you set up and configure the physical electronic lock devices using the Nebula mobile app.

Creating an electronic lockCreating an electronic lock in Homelok web

Connection type

Connection type is a property that applies specifically to the electronic lock associated with the door. In Homelok, electronic locks can have two connection types, online or offline.


Online electronic locks can be either hardwired to the SALTO network or wireless. If an electronic lock is online, then it needs a parent device, generally a gateway, like the IQ 3.0 or IQ3 Mini. If you're creating an online electronic lock, select Online in the connection type. This activates a pop-up Select parent device window with a list of previously created parent devices.

It's recommended that you create the parent device in the Devices section before creating the electronic lock that you want to associate with it.


Offline electronic locks are not connected to the SALTO network and you need to update them using the Nebula app if you want to make a change to them like a firmware update, for example. An offline electronic lock does not need a parent device. See the electronic lock status section for more information on connection statuses.


You should give your doors a unique name and use a coherent naming pattern so you can find them in your installation. Note that when you give your door a name in the Name field, it automatically applies the same name to its associated electronic lock. This means when you view a list of doors in Homelok, for example, they will have the same names as the electronic locks in the Devices section.


If your installation contains units, a list of units will display in the Unit field when you're creating an electronic lock. This allows you to create doors at the unit level and associate them with a specific unit.

Opening modes

You can add an opening mode to a door to define how you want the electronic lock to behave. The following opening modes are available in Homelok:

  • Standard
  • Office
  • Toggle

An opening mode can either be applied to an electronic lock 24/7, or you can schedule opening modes to allow the lock to behave in different ways across specific times and days of the week. If you want to use opening mode schedules, you must first set them up in Settings > Opening mode schedules.

See the section on opening modes for a full description of this feature and how to set up opening mode schedules.


You can add a calendar to a door to indicate days such as public holidays, company holidays or company shutdowns that are specific to your installation. You can mark these days as either Holidays or Other days. The calendars that you create are then applicable across the entire installation.

To select a calendar and apply it to a door you need to first create the calendar in Settings > Calendars. See the Calendars section of the documentation for more information.

Card key updater

Card key updater is an option that can be enabled or disabled on specific access points in the system. It refers to SVN-Flex updates that are activated by an electronic lock when a user presents a physical key like a keycard, fob or wristband. The Card key updater option is enabled by default in Homelok for all online access points.

See also the section on expiration and validity for more information.

Remote unlocking

You can unlock online doors "remotely", i.e.: directly from Homelok web, rather than using a key to unlock the door in situ. This might be useful if you want to give immediate access to a user who has lost their key, or doesn't have one.

Only users with the role of owner or property manager can unlock doors remotely.

To remotely unlock a door go to Devices > Electronic locks and click on name of the door you want to unlock. If the door is an online one then an Unlock option will display in the side panel.

Note that this option is only available for online doors.

Remote unlockRemote unlocking is only available if the lock is online and connected

Electronic lock status

Once you've created electronic locks and their associated doors, the Electronic locks tab of the Devices section details a list of all the electronic locks in your installation. The name of the electronic lock displayed in this list is the same name you've given to its corresponding door in the previous step. The list also indicates whether the door belongs to the installation or a unit.

This section also displays the different statuses such as Low battery or Update required that your electronic locks may indicate at any given moment. See the following table for a description of electronic lock statuses.

Status descriptions

Not initializedIndicates that although the lock has been created, it is not yet ready for use until it's configured using the app.
Not connectedIndicates if an online electronic lock is not connected to the internet.
Low batteryThe battery status of an electronic lock can be either normal, low or flat. If the Low battery status is indicated you should change the lock's batteries.
Update requiredIndicates that an update is required because of some change in the system, like a modification to a schedule, for example. Note: these updates are generally carried out automatically for online locks.

Door groups

Door groups are a specified collection of doors and their associated electronic locks that are grouped together to make them easier to manage.

You create door groups from the Settings > Door groups section of Homelok. You do not manage them from the Devices screen. For more information on door groups, see the dedicated section in the user guide.

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