Some of the technical content on this site is only available in English.

Event types in Homelok activity

Overview

The following table lists all the possible event types that can display in the Salto Homelok activity section. It also includes examples of how these events might display and any additional detail about the event, where necessary.

List of events

Event	Example	Additional information
Door created	221 B front door created	Includes information about the manager who created the door.
Door updated	221 B front door details modified	A detail could refer to a change of opening mode or a change to the door's display name. Includes information about the manager who made the changes.
Door deleted	221 B front door deleted	Includes information about the manager who deleted the door.
Door unlocked	Sherlock Holmes unlocked 221 B front door with physical key	In other words: access was granted to a user at a specific door using a specific key type.
Door locked	Sherlock Holmes locked 221 B front door with physical key	In other words: a user locked a specific door using a specific key type.
Door forced open	221 B front door forced open	More info on door forced open events.
Door closed	221 B front door closed	More info on door closed events.
Access denied	Sherlock Holmes denied access to 221 B front door	Access could be denied for various reasons including: expired key, unactivated key, insufficient access rights, outside permitted schedule, or invalid access code. See also the section on expiration and validity.
Door left open	221 B front door left open	More info on door left open events.
Access granted	Sherlock Holmes granted access with physical key	Access granted by a controller or device that manages multiple destinations, such as an elevator or multi-door system.
Access created	Access All doors created	Includes information about the manager who created the access.
Access updated	Access All doors details modified	A detail could refer to the schedule associated with the specific access. Includes information about the manager who made the changes.
Access deleted	Access All doors deleted	Includes information about the manager who deleted the access.
Door added to access	Door 221 B front door added to access All doors	Includes information about the manager who added the door to the access.
Doors added to access	6 doors added to access All doors	Indicates the number of doors added to an access when multiple doors are added at the same time. Includes information about the manager who performed the batch operation.
Door removed from access	Door 221 B front door removed from access All doors	Includes information about the manager who removed the door from the access.
Doors removed from access	6 doors removed from access All doors	Indicates the number of doors removed from an access when multiple doors are removed at the same time. Includes information about the manager who performed the batch operation.
User created	Sherlock Holmes created	Includes information about the manager who created the user.
User updated	Sherlock Holmes details modified	A detail could be a change of email address or a change to the user's display name. Includes information about the manager who made the changes.
User blocked	Sherlock Holmes blocked	See the section on blocking users for more information. Includes information about the manager who blocked the user.
User unblocked	Sherlock Holmes unblocked	See the section on blocking users for more information. Includes information about the manager who unblocked the user.
User deleted	Sherlock Holmes deleted	Includes information about the manager who deleted the user.
User access created	Sherlock Holmes assigned access All doors	Includes information about the manager who created the user access association.
User access updated	Sherlock Holmes access All doors details modified	A detail could be a change of schedule for that specific access. Includes information about the manager who made the changes.
User access deleted	Access All doors removed from Sherlock Holmes	Includes information about the manager who removed the access from the user.
Physical key assigned	Sherlock Holmes assigned physical key - UID: 12345678901234	Physical keys like keycards or fobs display the key's UID upon assigning. Includes information about the manager who assigned the key.
Physical key canceled	Sherlock Holmes physical key canceled	Includes information about the manager who canceled the key.
App key assigned	Sherlock Holmes assigned app key	Includes information about the manager who assigned the key.
App key canceled	Sherlock Holmes app key canceled	Includes information about the manager who canceled the key.
Apple Wallet key assigned	Sherlock Holmes assigned Apple Wallet key	Includes information about the manager who assigned the key.
Apple Wallet key canceled	Sherlock Holmes Apple Wallet key canceled	Includes information about the manager who canceled the key.
Unit moved in	Unit 221 B Baker Street moved in	See the section on moving in units. Includes information about the manager who performed the move in.
Unit moved out	Unit 221 B Baker Street moved out	See the section on moving out units. Includes information about the manager who performed the move out.
Unit created	Unit 221 B Baker Street created	Includes information about the manager who created the unit.
Unit updated	Unit 221 B Baker Street details modified	A detail could be a change of the unit's name, for example. Includes information about the manager who made the changes.
Unit deleted	Unit 221 B Baker Street deleted	Includes information about the manager who deleted the unit.
Emergency key created	Emergency key Fire department created	Includes information about the manager who created the emergency key.
Emergency key updated	Emergency key Fire department updated	The name of the key is changed, for example. Includes information about the manager who made the changes.
Emergency key deleted	Emergency key Fire department deleted	Includes information about the manager who deleted the emergency key.
Emergency key unlocked a door	Emergency key Fire department unlocked 221 B front door

Access denied reasons

When access is denied to a user, the system provides specific reasons to help you understand why the access attempt failed. The following table shows the possible reasons and what they mean:

Reason	Description
Key expired	The user's key has passed its expiration date and is no longer valid.
Key not activated	The user's key has not yet reached its activation date and time.
Key lacks access rights	The user's key does not have permission to access this door.
Outside permitted schedule	Access was attempted on a day when the user's schedule does not allow entry (for example, attempting access on a weekend when only weekday access is permitted).
Invalid passcode	The numeric passcode entered on the device keypad was incorrect or does not meet the required format.
Insufficient battery	Access was denied because the lock's battery doesn't have enough power to unlock. The lock mechanism cannot operate due to insufficient battery charge. Contact maintenance to replace device batteries.
Unspecified	The system was unable to determine a specific reason for the access denial.

For more information about managing user schedules and key validity periods, see the section on expiration and validity.

Access denial priority

The system evaluates access denial reasons in the following priority order:

txt

Access attempt
      ↓
┌─────────────────────┐
│ 1. Key validity     │ ← Highest priority
│                     │
│ Is the key active   │
│ and not expired?    │
└─────────┬───────────┘
          │
          ├─ NO → Key not activated / Key expired
          │
          ↓ YES
┌─────────────────────┐
│ 2. Door permissions │
│                     │
│ Does the key have   │
│ access to this door?|
└─────────┬───────────┘
          │
          ├─ NO → Key lacks access rights
          │
          ↓ YES
┌─────────────────────┐
│ 3. Schedule check   │
│                     │
│ Is access allowed   │
│ at this time?       │
└─────────┬───────────┘
          │
          ├─ NO → Outside permitted schedule
          │
          ↓ YES
┌─────────────────────┐
│ ✓ Access granted    │ ← Lowest priority
└─────────────────────┘