General frequently asked questions about Space

How do I download, register, install and activate a Salto Space license?

Download and register Space

To obtain a copy of Space, you must first purchase it and select the appropriate license options as part of this process. You must then register it on the dedicated Salto software area website in order to download the required installation files.

See Downloading Space for more information about how to register and download the software.

Install Space

To install Space, you need to carry out two separate installation processes:

ProAccess Space (which includes the installation of the Space service and the ProAccess Space Configurator)
Local IO Bridge (which you can download from within the Space software once you've finished installing it)

See the section on installing the Space components for further details.

How do I update a Salto Space license?

If you need to change your licensing options after registration, you can contact your Salto representative to do this. You can then update your installation from within Space to match the new licensing options.

See the section on updating software licenses for more information.

What is the Local IO Bridge, why do I need it, and how do I install it?

The Local IO Bridge is a Windows service. It allows USB devices to be used with Space by creating a link between the USB device and the browser. The Local IO Bridge must be installed on any client PCs you intend to use with a USB encoder or PPD.

To install the Local IO Bridge, you must first log in to Space as an operator with admin rights. See Logging in for information about how to log in to Space. The latest version of the Local IO Bridge can be installed from within Space in two ways:

From the Settings screen
From the About dialog box

See the section on installing the Local IO Bridge for more details.

How do I configure an encoder?

You can add two types of Ethernet encoders to the system by using the Salto Network screen:

You must specify how encoders connect to the system on the Settings screen. Note that you must assign an IP address to Ethernet encoders by using the Salto Network screen before you select them on the Settings screen.

See the section on encoders for more information.

What's the difference between 'ban', 'cancel', and 'delete'?

Ban

After you've created and configured a user, you can, if necessary, ban that user from accessing any part of your Space installation by invalidating their key. For example, a user who is a member of staff can be banned while they are on vacation. Unbanning the user when they return from vacation restores their original access data to their key (after presenting the key to a wall reader or an online lock).

Banning users is different from canceling keys. A user's key can be canceled, for example, if that user loses their key. See Canceling keys for more information. The denylist is a record of canceled keys. Banned users are not added to the denylist. See Denylists for more information.

Cancel

You can cancel a user's key at any time, for example, if a user loses their key. This means that the key can no longer be used to access the installation.

When you cancel a valid user key before it has expired, it is sent to the denylist by default. See Denylists for more information. However, keys that are canceled after they have expired are not sent to the denylist.

Canceling keys differs from deleting keys in that if you delete a key it removes all the access data from that physical key. You should cancel a key if you don't want the user to have access to your installation any more, but they haven't given you their physical key. Meanwhile, if the user has given you their physical key, you should delete the key so they no longer have access to your installation and the key can be reused for another user.

Delete

You can delete any user by selecting the checkbox of the required user on the Users screen and clicking on Delete. This deletes their profile, and they are no longer displayed on the Users screen. If the deleted user had an assigned key, his key will be canceled through the same process.

A banned user cannot be deleted. You have to unban them first.

How do I initialize a lock with a PPD?

The INITIALIZE LOCK PPD menu option is only used the first time that data must be transferred from the PPD to an electronic device, like a lock. Initializing each set of devices in a system transfers the identity given to each door in their working modes from the Space software. It transfers data as time-zones, calendars, automatic opening periods, denylist and time and date. It is recommended to connect the PPD back to the PC after initializing the electronic devices, so the information in the software is updated and keeps it up to date with the actions done with the PPD.

For device initialization, follow these steps:

Load the PPD with the locking plan from Space.
Do not forget to select the INITIALIZE LOCKS option in the ACTIONS TO DO section.
Connect the communication cable to the PPD.
Turn the PPD on by pressing the C key. Then go to the INITIALIZE option by using the arrows.
Press OK and see the first door in the displayed list.
Make sure the displayed name belongs to the electronic device to initialize (an error could result in the device being fitted to the wrong doors and access being incorrectly set up in a building).
Press the OK key and the CONNECT TO LOCK message will appear.

If the device has been working previously with a different database, the CLEAR button will have to be pressed at the same time the download (Initialization) from the PPD is done.

Insert the cable into the electronic device. Hold it for several seconds while the data transfer is working. If the transmission finishes successfully, an INITIALIZED message displayed.
Repeat this procedure for the rest of the devices, being careful to assign the correct door names to every set.

To find out which sets of electronic devices are still pending initialization, go to the LOCK LIST option in the PPD main menu where a list of doors to initialize will be shown.

After the initialization is done, connect the PPD to the PC.
Click on the software main menu icon CONNECT PPD.
All data from the PPD will be uploaded to the software. Now the software will show the latest updated information about the devices, like battery status, doors requiring an update and the lock firmware.

If a door that is already in use is initialized, its audit trail will be deleted.

How do I update an access point with a PPD?

You must update offline locks when you make certain changes to access point data, such as enabling antipassback or changing the opening mode of doors. You can view locks that need to be updated on the PPD information screen by connecting a PPD to the PC and selecting System > PPD. Access points that need to be updated have a red Update required icon on the left-hand side of their name.

After you update locks, connect the PPD to the PC to communicate the most up-to-date information about the locks to the system.

To update a lock, do the following:

Connect the PPD to the PC.
Select System > PPD. The PPD information screen is displayed.
Ensure that the appropriate time zone is selected in the Time zone drop-down list.
Select the checkbox of the access point for which you want to update the lock.
Click Download. The PPD progress screen is displayed.
Wait for the download to complete. A pop-up is displayed confirming that the operation was completed successfully.
Click OK.

What's the difference between cardholder timetables and calendars?

Cardholder timetables refer to the following:

Time periods during which a user's key can be used. They differ from access point timed periods which are related to doors rather than users.
They are the interval of time in which a user can assess a particular door or zone.
Like access point timed periods you can modify up to 1024 entries.

Meanwhile, calendars refer to the following:

They are pre-definable days (including holidays and special days) for the installation's access plan.
They can be defined for users, or for individual access points.
For access points the calendars are used when they operate in conjunction with a timed mode (Timed office / Timed Toggle) to define the days the periods are applied.
These calendars are applied to users who do not have an expiration date written on their keys.
When applied to a user, the calendar will define which days their access time zones are applicable.
There are 4 categories for each day. Normal / Special 1 / Special 2 / Holidays

See the sections on cardholder timetables and calendars for more information.

How do I make an emergency door opening?

You can use the PPD to make an emergency opening if the lock's battery runs out or a reader error occurs, for example. You can also make emergency openings of online doors using the Online monitoring functionality.

See the section on emergency openings for more information.

Another way to carry out an emergency opening consists of powering the lock with an EPS100 emergency power pack, and presenting a valid card. If you're unfamiliar with this process, please check with your usual Salto tech support contact before using an EPS100 emergency power pack.

What are opening modes and how do they differ from automatic changes?

An opening mode is a type of behavior that can be applied to a specific lock or collection of locks. Opening modes can either be applied 24/7 to the lock or they can be scheduled using the timed periods functionality. Automatic changes refer to a feature in Space that allows a number of different opening modes to switch automatically and vary across different time periods.

See the sections on opening modes and automatic changes for more details.

How do I collect audit trail information from offline access points?

You must use a PPD to collect audit trail data from offline doors. Once you've collected the data, you can view it in Space.

See the section on collecting audit trail data from offline doors for more details.