General information about the Danalock V3
On the following page you will find all the basic information about Danalock V3.
Serial number
The serial number of the Danalock V3 can be located on the inside of the battery cover. It's placed below the QR code and contains 12 characters (numbers and letters). When adding the Danalock V3 to your account in the Danalock app, you need to know the serial number.
The serial number of the Danalock V3 is located on the inside of the battery cover
How do I use the serial number to claim ownership?
If you can't find your Danalock V3 in the Danalock app when trying to add it, the lock may already be connected to another account.
Please contact our support team at danalocksupport@saltosystems.com and send a photo of the lock's serial number.
This helps to confirm that you have the lock in your possession.
In some cases, you may also be asked for additional documents, such as proof of purchase.
Once we reset the lock in our system, you'll be able to add it to your account in the Danalock app.
Firmware
The firmware on your Danalock V3 is the software that allows the lock to communicate with the system. Keeping the firmware up to date is important, as each update includes improvements and ensures the lock continues to function properly. You'll receive a notification in the Danalock app whenever a new firmware version is available.
When a new firmware version is available, a blue dot appears on the 'Lock settings' and 'Menu' icons
How do I update my Danalock firmware?
You can update the firmware of the Danalock V3 in the Danalock app by going to Lock settings and choosing Firmware.
You will also be able to update the Firmware manually in the Danalock Toolbox app. You can download the Danalock Toolbox app for iOS from the Apple App store or for Android from Google Play store
How can I check my current firmware version?
You can check the firmware version currently installed on your lock by going to Lock settings in the Danalock app.
For more details and step-by-step guidance, see our Apps guide
LED signals
The lock uses different LED signals to show its status during various processes. You can use the table below to see what each signal means.
| LED signal | Color | Status |
|---|---|---|
| Long white blink | ━━ | Power on. Batteries are activated. |
| Solid red light while in progress | — | Device is locking. |
| Solid green light while in progress | — | Device is unlocking. |
| Red blinking - every 5 minutes | — — | The battery level is critically low. |
| Solid purple light | — | Device is ready to update. |
| Solid blue while in progress | — | Device is updating. |
What should I do if my lock shows a solid purple light?
If your Danalock V3 and phone are interrupted during the firmware update, your lock can get stuck in DFU mode. You can identify the issue if the lock shows a solid purple light*. If the lock is stuck in DFU mode, you need to run a manual firmware update in the Danalock Toolbox app.
*If you have a Danalock V3 HomeKit version that hasn't been updated with the dual-mode firmware, the lock will show a solid red light (instead of purple). If your HomeKit lock is stuck in update mode, you'll need to run a manual firmware update using the nRF app.
You might need to run the update several times before the lock starts working again.
If the Danalock V3 is stuck in DFU mode it will show a solid purple light
If the lock is still stuck in DFU mode after multiple attempts, the small button in the pinhole on top of the lock might be stuck.
The button is placed in the pinhole on top of the Danalock
You can check and release it by following these steps:
Remove one of the batteries.
Press the pinhole button several times to check if it clicks and reacts as expected. This can also release it if the button was stuck.
Re-insert the battery.
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