Frequently asked questions about Apple Watch in Salto KS

Can I use the Salto KS app on my Apple Watch?

Your iPhone's Digital Key can also be used on your Apple Watch. Your Salto KS Mobile App can detect when an Apple Watch is synchronized with your iPhone and accordingly guides you through setting up and activating the Digital Key on your watch. All you need to do is install Salto KS on your Apple Watch and also have the app on your iPhone. Then, with your Salto KS app open on your phone and watch, confirm whether you want to activate the Digital Key on your Apple Watch by clicking the Activate button. This can be found on the Apple Watch setup added to your Salto KS Mobile App Settings screen. Please ensure that your phone and watch displays are awake and active for this process.

Once activated, the Digital Key is ready for use: tap the Digital Key icon on your watch and place the watch against the lock to open the door. If your Haptics setting is enabled, the lock opening will be accompanied by a vibration and sound, confirming that the opening is successful. This is also indicated by the LED flashing green.

Can I add a complication for the Salto KS app to my watch face?

Yes, your Salto KS Watch App can also be added as a complication on your Apple Watch - a special feature that blends seamlessly with any Apple Watch face you customize.

Please note: Complications are only supported by watchOS 9 and Apple Watch Series 4.

Follow these steps to add your Salto KS Digital Key complication:

Step 1: With the watch face showing, touch and hold the display, then tap Edit.

Step 2: Swipe left to the end, and you will find complications on the last screen.

Step 3: Tap a complication to select it, then turn the Digital Crown on the side of your watch to choose a new one until you find the Salto KS Digital Key.

Step 4: When you have selected it, press the Digital Crown to save your changes, and tap the face to switch to it.

How can I manage the Digital Key on my Apple Watch?

Once the Digital Key is activated, you can manage your key from the Digital Key settings option in the Salto KS Mobile App's Settings screen.

How do I open a door with Digital Key on my Apple Watch?

To open a door using the Digital Key on your Apple Watch, tap the Digital Key icon on your watch and place the watch against the lock to open the door.

If your Haptics setting is enabled, the lock opening will be accompanied by a vibration and sound, confirming that the opening is successful. This is also indicated by the LED flashing green. You do not need your phone present with you to use your Apple Watch for access.

My Apple Watch states that 'Something went wrong' and that I should 'Try again' - What does this mean?

If something has gone wrong, for instance, the lock was not found, the Digital Key timed out due to an error in placement near the sensor, or if perhaps you do not have access to the specific lock, you will be requested to try again.

Ensure the Digital Key is received by the lock correctly by tapping the Digital Key icon on your watch face and then placing your watch against the lock to open the door. If your Haptics setting is enabled, the lock opening will be accompanied by a vibration and sound, confirming that the opening is successful. This is also indicated by the LED flashing green. You do not need your phone present with you to use your Apple Watch for access.

If this still does not work, ensure you have the required access rights to the entry point you are trying to access. If this still fails, we advise you to reset the Digital Key, and you can do so by navigating to the Digital Key settings option in the Settings screen of the Salto KS Mobile App.