User import service

What is user import service?

User import service is a feature that allows you, as a Site Admin, to import multiple users to a Salto KS site in one go. For large sites, it can be a tedious process to add users manually. With this feature, you can import users simultaneously, guaranteed to improve the experience of inviting users to a site.

When adding users to a site, select the option Import Users and upload a CSV file containing all relevant user information. First, download the template and enter the information for your users.

It might take some minutes for the import process to complete and for the new users to appear in the table. If a user exists under the same site, the import will skip that user. Once completed, you will receive an email with an overview of the import process.

Is it possible to import a large number of users to a site in one go?

With user import service, a site admin can import up to 2 MB of users, which can be around 40,000 users in one go.

What type of file can I upload to import users?

When adding users, select the option Import Users and upload a CSV file containing all relevant user information. First, download the template and add your users' information, ensuring commas separate the values. Sometimes, the file automatically saves, separated by semicolons. This will cause an upload error, so confirm it is comma-separated. The file should contain the following fields: first name, last name, email (optional), alias (optional) and user role.

Why is my user import not successful?

When using the user import service, it might take some minutes for the import process to complete and for the new users to appear in the table. The site admin who made the request will receive an email informing them that the import is complete and notifying them the amount of users that were imported. If there were any failed imports, the email would also include an attachment listing the users that were not imported and why that happened (for instance, due to an invalid user role). If the imported file were in an invalid format, they would also receive an email informing them that this was the reason the import failed.