my.danalock.com

my.danalock.com is the Danalock web app designed to help you manage your smart locks and users.

By signing into your Danalock account at my.danalock.com, you can:

• Invite new users
• Set different access levels
• Assign administrator rights

If you have multiple locks or users, it lets you organize them into groups for better control and visibility. The web app provides a clear overview of all your locks and users, giving you full control of your entire Danalock setup.

For the best experience, we recommend accessing my.danalock.com on a computer or tablet.

In the next sections, you'll find a guide to using my.danalock.com and exploring all of its features.

Signing in to my.danalock.com

When signing in to my.danalock.com, use the same login credentials you use for the Danalock app.

Enter your Danalock credentials or request a new password

If you've forgotten your password, you can click Forgot Password. You'll then receive an email with a reset link, allowing you to create a new password.

What is a Danalock domain?

When you create a Danalock account, a personal domain is automatically set up for you.

By signing in at my.danalock.com, you'll be able to view all the devices you own and see the users you've invited to access your locks.

Accessing multiple domains

Change domain in the dropdown menu in the upper right corner

If you're invited to another domain as an administrator, you can switch between domains using the dropdown menu in the upper right corner of the screen.

As an administrator in another domain, you'll be able to view its users and locks, as well as invite new users.

Introduction to the Dashboard

The Dashboard displays all users and locks in your domain, as well as how they're connected.

It shows which users have access to which locks, helping you manage permissions and keep everything well-organized.

The Dashboard displays all the locks and users within the domain

Users

In the left column you will have a list of all the users. In the table below you'll find the different user icons and their meaning.

Title	Icon	Information
Owner		The owner is the person whose domain the devices are connected to. Each domain can have only one owner.
Guest		Guests are users with access to Danalock devices, given by the domain owner or administrator.
Administrator		An administrator is a user with nearly the same permissions and control as the domain owner.
Installer		An installer can set up devices in a domain but can't invite or view users.
Group of users		A group is a set of users who share the same access rules.

Locks

In the upper row of the Dashboard, you will find all the locks connected to the domain. Below you will find a list of all the different lock icons and their meaning.

Title	Icon	Information
Lock device		The field with the serial number and/or the name of the lock is by default grey.
Lock - also in a group		The grey field will have a purple line if the lock is also placed in a lock group.
Group of locks		The purple field defines a group of locks.

Access

In the middle of the Dashboard, you will be able to see which lock/locks the different users have access to and which access type they have.

Title	Icon	Information
Permanent access		A green field means that the user has Permanent access to the lock.
Temporary access		A blue field means the user has Temporary access, which is limited to a specific time period.
Recurring access		An orange field means the user only has access on specific days or during certain time slots each week.
Recurring access expired		When the Temporary access period expires, the field will appear faded, and a warning symbol will be displayed.
Temporary access expired		When the Temporary access period expires, the field will appear faded, and a warning symbol will be displayed.
Currently no access		A grey label means the user currently doesn't have access to the lock.
Access via Group		A grey label with a small purple group icon in the corner means the user has access through a group, and the type of access is determined by the group's settings.

Sorting

Just above the Dashboard, you'll find sorting options for both locks and users.

Above the Dashboard you will find the option to sort both the locks and users

You can sort users by name, email, or by when they were added—either from newest to oldest or the other way around.

Locks can also be sorted by name or by the date they were added.

Sidebar

In the sidebar in the left side, you will find filter options, search fields and navigation buttons.

The sidebar includes different filter and search options to help you view only the information you need

If you are a owner or administrator of a domain with several users and locks connected, the filter options in the sidebar will help narrow the information and only display specific users or locks.

You will also be able to search for a specific user or lock, which will be helpful if you have a domain with a large number of users and locks connected.

Access types

Danalock offers three types of access:

• Permanent access allows a user to unlock the door at any time, 24/7, until you remove their access
• Temporary access gives full access to the lock, but only between specific start and end dates and times
• Recurring access gives access at certain times on specific days—for example, every Monday and Wednesday between 9 AM and 5 PM

When you invite a user, you will have to choose which type of access, the user should have. If you wish to change the access type later, you can click on the access field outside the users email address on the dashboard.

You can change the access type of a user by clicking on the access field

Modify locks

On your dashboard, you will only see Danalock V3 locks and Universal Modules connected to your Danalock account. Accessory devices - such as Danabridge or Danapad - are not visible or manageable via the web app. These devices can only be viewed and modified through the Danalock mobile app.

If you wish to modify a Danalock V3 or Universal Module connected to your account, click the serial number or lock name in the top row of the Dashboard.

Clicking on the lock name or serial number will show the following information:

• Lock name (editable)
• Serial number
• Device type
• Time zone (editable)

You can rename the lock to make it clear which one it is - this is useful if you have several locks on your account or want to show which door it is installed on.

You will also be able to change the time zone. If you change the time zone, it will affect all access types with time limitations (temporary and recurring access).

You will be able to change the name of your lock and set a new time zone

Group settings

Users with access

Users with access shows a list of all the users who have access to the lock. You'll only be able to see their email address on the list. Their alias is not visible.

You'll be able to get an overview of all the users with access to the lock

Access log

By clicking on Access Log, you can view all actions performed on the Danalock V3. The log shows the type of activity, who performed it, and the date and time it occurred.

• Green and red icons indicate lock and unlock actions.

• A grey icon means a setting on the lock was changed.

At the top of the Access Log, you can apply a filter to view actions performed by a specific user only.

View actions from all users, or apply a filter to see lock activities from a specific user only

Add PIN codes remotely

If you have both a Danapad and a Danabridge paired with your Danalock, you can manage Pin codes remotely. You can either create a new PIN or edit an existing one.

To change or view an existing PIN, click the small black icon on the right side of the box. You can remove a PIN code on the red cross. The status indicates if the PIN is enabled or disabled.

Create or edit an existing PIN code

When you click Create new, you'll have to enter a PIN code and give it a name. You'll also need to choose the access type—permanent, temporary, or recurring.

In this example, a recurring PIN is being created for a specific user. The code will only work on Monday, Wednesday, and Friday between 9 AM and 5 PM.

Creating a new recurring PIN code

Danabridge paired

If you have a Danabridge paired with your Danalock V3, you will be able to see more information about the lock. You will be able to see the current battery state, which Firmware version the lock has and enable the End to End feature.

If your lock is paired with a Danabridge, you’ll be able to see more details about it

Operate lock

If you click on Operate lock in the left side menu, you will be able to operate the lock remotely by clicking on unlock or lock

With a Danabridge paired, you'll be able to operate the lock remotely

User access

You can add new users to a domain in two ways: By invitation or by creation.

Choose between Invite or Create user in the menu bar

• If you invite a user, they will receive an email with a link, they need to click on and accept the invitation to be able to see and operate the lock in the Danalock app.
• If you create a user, you will have to set a password for the user and have to send the login details to the user.

Invite a user

To invite a guest, enter their email address and click Add. If you want to invite multiple users to the same lock, repeat the process and enter each email address and click Add again.

Next, choose which lock or locks the user should have access to, and select the access type. You can learn more about access types here

In the final step, you'll see the refresh interval setting. By default, this is set to 24 hours, which means the guest's digital key will need to refresh every 24 hours. Because the refresh process requires an internet connection, consider increasing the interval if the guest has limited or unstable internet access.

Insert the email address, choose lock and access type and click on invite

Once you have applied all the above information, click on invite. The user will then receive an email with a link. When they click on the link they will be able to accept the invitation.

Create a user

Creating a user follows the same steps as inviting one. After entering the required details and clicking create, the system will automatically generate a password for the new user.

You can view the generated password by clicking the eye icon.

If you've created multiple users at once, you can download their usernames and passwords as a CSV file to give a better overview.

Click on the 'eye icon' and save the password or download the login information as a CSV file

If you wish to change the password, you will be able to do so by clicking on their username on the Dashboard and create a new password.

Modify a user

If you want to give or change a users alias or grant them a new role, you can click on their email address on the Dashboard.

The alias can help you identify the user.

If you change the users role from guest to administrator or installer, you can make them able to add or modify other users in your domain.

Change the users alias or role by clicking on the email address on the Dashboard

User roles

Within a domain, users can be assigned different roles that determine their permissions—such as modifying users and locks or adding new devices in the Danalock app.

Owner: The owner is the one whose domain the devices are added to. There can only be one owner of the domain.

Guest: A guest can be invited or created. If the user is invited, they will have their own Danalock account and can be invited to use locks in other domains as well. If the user is created, the owner of the lock creates an account for the guest and must provide the user with sign-in credentials.

Installer: An installer can be either invited or created. An invited installer will be able to lock/unlock and modify device name and time zone. A created installer will also be able to add devices to the domain in the Danalock app.

Administrator: A created administrator will have the same abilities as the owner of the domain. An invited administrator will be able to modify user and devices, invite/create users but will not be able to add devices in the Danalock app or set PIN codes remotely.

Below, you will be able to see the difference between the user roles.

User and lock groups

If you have multiple locks or users, you can divide them into user and lock groups to make it more manageable. By adding users to a group and assigning that group access to specific locks with set permissions, you avoid having to grant access to each user individually.

Create group

You can create a user or lock group by clicking on create group in the menu bar.

You can create user or lock groups by clicking 'create group' on the menu bar

Start by choosing a name for the group and selecting whether it's a lock group or a user group. Once you've entered the name and type, click create.

Name the group and choose the group type

Modify lock group

You can modify, add or remove locks in the lock group by clicking on the lock group name. You can also see which users have access to the locks, as well as view the access log for each device.

Lock groups are always shown in purple, which makes them identifiable.

Modify a lock group by click on purple lock icon with the lock groups name

To manage the locks in a lock group, go to locks in the left-hand menu. Here, you can view the current locks, add new ones, or remove existing ones from the group.

• To add a lock, click its name in the left column—it will move to the right column.
• To remove a lock, click its name in the right column—it will move back to the left.
• Click save.

Click on 'locks' to add or remove locks

Modify user group

To grant a group of users access to a lock or lock group:

• Click the grey field next to the group name on the dashboard.
• Select the access type you want to assign to the group.
• Click Save.

All users in the group will be given the same access to the selected lock or locks in the lock group

Click on the grey field outside the user groups name to give the group access

To get information and modify the user group, you can click on the user group name in the left column on the dashboard.

If you wish to view the current list of users in the lock group, add or remove a user, you can click on guests in the left hand column.

Click on 'guests' to modify the users in the user group

Remove group

If you want to delete a user or lock group just click on the lock- or user group name, and click remove.

Click 'remove' to delete a group of users or locks

User access ranking

Since users can receive access either directly or through groups, overlapping permissions can lead to access conflicts. To handle this, there's a set order that decides which type of access counts the most:

1. Direct access between a user and a lock always comes first. If a user is given access to a lock directly, this will always be the access that applies—no matter what groups the user or lock belongs to.
2. Access between a user and a lock group comes next.
3. Access through a user group and a lock is third.
4. Access through both a user group and a lock group has the lowest priority.

If a conflict occur, a warning message will appear when granting access to a user or user group for a lock or lock group.

You will get a warning message if an access conflict occurs