Troubleshooting in the Homelok app
Overview
This section provides troubleshooting tips for common issues encountered in the Salto Homelok app, such as those you might encounter when trying to unlock doors.
The Homelok app gives different messages to help you troubleshoot any unlocking issues
App messages
The following are common messages you may encounter in the Homelok iOS or Android app. They include a description of the message and suggested actions.
| Message | Description |
|---|---|
| Access denied | Indicates that your key does not have permission to access the door you are trying to unlock. Please contact whoever issued your key if you think you should have access to the door you're trying to unlock. |
| Access denied. Key has been canceled | Indicates that the key you are using has been canceled. Please contact whoever issued your key to resolve this issue. |
| Access denied. Door has privacy enabled | Indicates that the door you are trying to access has privacy mode enabled. When a door is in Privacy, it means it is closed and the latch is locked, ensuring the door remains secured and that no one can enter even with a valid key. Door privacy should not be confused with unit privacy. Please contact your key issuer if you need further assistance. |
| Access denied. Door has low battery | Indicates that the door you are trying to access has a low battery. You should either change the lock's battery or contact whoever maintains your locks. |
| Access granted and office mode enabled | Indicates that the door you are trying to access has been unlocked and office mode is enabled. Refer to the user guide for more information on office mode. |
| Unlock process failed | Indicates that the unlock process has failed. This can happen for various reasons, such as a temporary communication issue between your phone and the lock. Or, for example, the lock device may be not initialized. Please try again, and if the problem persists, contact whoever issued your key for further assistance. |
Please also refer to the section on how to unlock doors for additional information.
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