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Installing Spaxx

Once you have downloaded the Spaxx connector installation file from the Salto Partner Area, follow the steps below.

Installation wizard

Run SpaceRelaxxSyncAgentSetup as an administrator.

Run the installation file as an administrator

The installation wizard opens. It will guide you through the different steps during the installation. Click Next.

Installation wizard welcome page

Click I agree to accept the terms of the agreement. You must accept the terms of the agreement to install Space Relaxx SyncAgent.

Installation wizard license agreement

Install the required software items if you have yet to do so. See System requirements for more information.
Once installed, click Next.

If the PC does not detect the required software, the wizard will show the below message indicating which components need to be installed. An internet connection is required to download these components.

Installation wizard additional software Message indicating additional software is required

Create the Space Relaxx SyncAgent SQL database by defining the hostname where the SQL instance is located and providing SQL credentials with dbcreator access rights.
You can use Windows authentication by selecting the Windows authentication checkbox.

SQL settings using Windows authentication

Or you can use SQL authentication by deselecting the Windows authentication checkbox.

SQL settings using SQL authentication

Specify the service account that will have access to the database. If you selected Windows authentication in the previous step, make sure that the user has rights to fully manage the database. Once you've selected the user and entered the required data, click Next.

Service Account settings

Enter username and password

Select the location where the Space Relaxx SyncAgent components will be installed. Click Install.

Choose the installation location

If the setting is correct, the installation of the Space Relaxx SyncAgent will start. Once the installation is complete click Next.

Installing Space Relaxx SyncAgent installation in process

Click Finish. Now you are able to access the Space Relaxx SyncAgent GUI through your web browser.

Completing Space Relaxx SyncAgent setup

A shortcut to access the application has also been created on your desktop.

Desktop shortcut to GUI

Troubleshooting

If the shortcut shows an error and the web GUI does not work, check that the Space Relaxx SyncAgent and Space Relaxx Web services are up and running. To open the Service window, type "Services" in the Windows browser.

Services window

Spaxx Connector requires Microsoft .NET 8 framework. Even if several frameworks can coexist in the same machine, it might happen in some cases that, even after installing the Microsoft .NET 8 framework, the default framework is still Microsoft .NET 5.

The Space Relaxx SyncAgent web browser application may not work properly even though:

Space Relaxx SyncAgent and Space Relaxx Web services are installed and up and running
and the SpaceRelaxxDb is created on SQL Server.

The problem could be due to a Microsoft .NET framework malfunction.

Example of coexisting Microsoft .NET versions

To fix this problem you could:

Remove all the instances of the Microsoft .NET 5 framework
Reboot the server or computer
Reinstall the Spaxx connector