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IQs und Repeater

Wie verbinde ich IQs mit dem WLAN?

Es ist möglich, den IQ mit Ihrem WLAN zu verbinden, aber es gibt einige Einschränkungen:

  • IQs unterstützen ausschließlich 2,4GHz WLAN(kein 5GHz)
  • WEP(nicht empfohlen) oder WPA2 werden unterstützt.

Schritt 1: Öffnen Sie die SALTO KS App auf Ihrem Smartphone und achten Sie darauf, dass Bluetooth aktiviert ist, um die WLAN-Verbindung konfigurieren zu können.

Schritt 2: Gehen Sie auf Einstellungen(unten rechts), scrollen Sie etwas herunter und wählen Neuen IQ konfigurieren.

Schritt 3: Drücken Sie die CLR-Taste hinter der vorderen Abdeckung des IQs für 2 Sekunden, bis die LED im Sekundentakt grün blinkt. Sie haben jetzt 2 Minuten um den nächsten Schritt abzuschließen.

Schritt 4: Drücken Sie in der App Start und scannen Sie den Barcode des IQs(auch hinter der vorderen Abdeckung) mit Ihrer Kamera. Dadurch wird eine Bluetooth-Verbindung zwischen dem IQ und Ihrem Telefon aufgebaut.

Schritt 5: Folgen Sie den Anweisungen der App um die WLAN-Verbindung einzurichten. Wenn Sie fertig sind, ist der IQ mit dem Netzwerk verbunden und nimmt den normalen Betrieb wieder auf.

Hinweis: Die WLAN-Einstellungen bleiben nach einem Stromausfall oder Reset erhalten, sodass Sie diesen Ablauf nur einmalig pro IQ durchführen müssen.

Welche Anforderungen stellen IQ an das Netzwerk?

Die Anforderungen die erfüllt werden müssen, damit sich ein IQ mit dem Netzwerk verbinden, hängen von dem Hardware-Typ ab, den Sie bestellt haben. In der Regel können IQs über Ihre lokale Infrastruktur per Ethernet(PoE optional) oder WLAN oder über das Mobilfunknetz mit unserem Backend verbunden werden. Im Idealfall liegt der IQ in einem Netzwerk, dass jeden ausgehenden Datenverkehr für den IQ zulässt. Nur so lassen sich sowohl der reguläre Betrieb, wie auch die korrekte Durchführung von Updates sicherstellen. Bitten wenden Sie sich für die Auswahl der korrekten IQs für Ihre Anlage an Ihren Errichter.

* ab Februar 2022 werden WLAN-IQs mit einem USB-WLAN-Dongle ausgeliefert. Bitte überprüfen Sie die Artikelnummern dieser IQs mit SALTO Systems. Diese unterstützen sowohl 2,4- als auch 5GHz WLAN. * Es gibt Anforderungen an die Schritte und das ist das Objekt, das zum Drücken der Taste verwendet wird. Kugelschreiber funktionieren in der Regel auch.

Was bedeutet die Farbe der LEDs meiner IQs?

Der IQ2 verwendet LED-Farben und -Muster, um seinen Status anzuzeigen. Diese sind:

LichtStatus
Grünes Blinken alle 5 MinutenAlles OK(Beachten Sie, dass dieses Signal durch Benutzer umgestellt werden kann)
Dauerhaft rotKeine Netzwerkverbindung erkannt
Rot blinkendNetzwerkverbindung erkannt, versuche zu verbinden
Dauerhaft lilaAbonnement abgelaufen oder IQ ist zurückgesetzt
Lila blinkendRFnet Node Error, es besteht keine Verbindung mit den RFnet Locks, Support kontaktieren
Dauerhaft blauIQ startet neu
Blau blinkendIQs oder Locks erhalten gerade ein Firmware-Update
Dauerhaft weißInitialisierungsmodus, normalerweise sollte dieses Signal nicht auftreten. Bitte lassen Sie die CLR-Taste los oder trennen Sie Ihren IQ vom Strom und starten ihn neu, falls es doch auftritt.
Rot->grün->Blau blinkendIQ wird zurückgesetzt

Halten Sie den CLR-Knopf hinter der vorderen Abdeckung des IQs für Sekunden gedrückt, um einen manuellen Reset durchzuführen. Nach dem rot-grün-blauen Farbwechsel der LED, wir das Zurücksetzen gestartet. Ihr IQ muss durch einen Admin aus der KS-Applikation oder dem Portal Ihres Integrators heraus wiederhergestellt werden. Ihre Locks funktionieren ausschließlich mit Offline-Rechten(Notfallmodus).

Wenn Ihr IQ über zehn Minuten dauerhaft blau anzeigt, mit oder ohne kurzem blauen aufblitzen, könnte er defekt sein. Versuchen Sie bitte einen Werks-Reset. Falls das nicht hilft, wenden Sie sich bitte an den SALTO Systems Support.

Wie kann ich das grün Blinken meines IQs deaktivieren?

Wenn ein IQ normal funktioniert, wird seine LED alle fünf Minuten kurz grün blinken. Wenn Sie dieses Verhalten stört, können Sie es abschalten: Loggen Sie sich unter https://app.saltoks.com ein, gehen Sie auf Anlage > Hardware > IQs. Dann:

  • Click on the Actions button to edit the IQ
  • Uncheck the box Green heartbeat
  • Click on the Save changes to save the changes

All set! The green heartbeat will no longer flash once every 5 minutes.

How do I add an IQ to my SALTO KS site?

In order to add a new IQ to your existing site, follow the steps below:

  • Log in to your account as site owner or site admin
  • Click on Site then Hardware
  • Click on + IQ to add a new IQ to your site
  • Enter a name for your IQ, select the time zone and enter the activation code from the IQ The activation code is printed on the barcode sticker behind the front cover of your IQ
  • Click Add

Done! Your IQ has been successfully added to your site!

If your IQ cannot be added, please check if it is connected to your local network via Wi-Fi or Ethernet cable or to a mobile network. If you want to use Wi-Fi, some configuration needs to be done before the IQ can be added to your site. See the appropriate article for that.

What happens when my IQ is offline?

Don't panic! Your IQ is designed to be resilient to network issues. Your IQ and locks will continue working just like they were right before your IQ was disconnected from our cloud. In the meantime, however, you will not be able to do remote openings, see real-time events, and of course, access rule updates will not reach our device.

Typically, devices will come back online within a couple if minutes. If this is not happening, please check out the status page where we indicate if there are ongoing incidents with our platform. If nothing is mentioned there, please double-check your connectivity and contact your network administrator.

If you have confirmed everything on your side, and your IQ is not back online within 2 hours, please contact support.

If your IQ is using only an M2M/mobile connection and your IQ is offline for more than 30 minutes, then please contact SALTO Systems Support.

How do I replace an IQ?

If you need to replace your IQ (for example because of a hardware failure) you can do so by using the Replace button in the site settings. Using this button, you will replace the IQ without the need to detach/re-attach any attached hardware. The new IQ will replace the old IQ, including any attached hardware.

To replace an existing IQ:

  1. Log in to https://app.saltoks.com as the site owner or the site admin.

  2. Click on Site > Hardware. Here you will see your IQ, or if you have multiple IQs, you will see a list of your current IQs. Select the one you want to replace and press Replace.

  3. Make sure your new IQ is online. If you use Wi-Fi, make sure you first connect it to your Wi-Fi network before continuing with the next step.

  4. Enter the IQ's activation code and click on the blue Replace button to continue.

  5. When the IQ is replaced, present the maintenance card on all the locks to make them connected with the new IQ.

Once all the locks are online, your IQ has been replaced successfully!

If the IQ has been replaced, can the old IQ still be used?

If the IQ is still functioning and not broken, it is possible. Reset the IQ by long pressing the *reset button behind the front cover and make sure the IQ comes back online.

After that, contact SALTO Systems Support so they can decouple the IQ, making it available to be re-installed.

How do I reset and restore my IQ?

Please note that all users that are using remote openings for locks attached to this IQ, need to re-activate the IQ in their mobile app after the IQ has been reset.

In order to reset and restore your IQ make sure you have the following:

  • Admin or owner access to the site in the web app
  • A maintenance card

If you have this follow the steps below:

  1. Ensure the IQ is powered and online.
  2. Press the reset button of the IQ for 8-10 seconds, as a result, the LED light will indicate a Red-Green-Blue sequence.
  3. Go to app.saltoks.com, log in with a site admin account, go to Site > Hardware > Find the IQ being reset, and click restore
  4. If the locks are not working properly, you can present the maintenance card to the locks.

You have successfully reset and restored your IQ!

Can I use my IQ outdoors?

By design, an IQ is meant to be used indoors and therefore is not suitable to be used outdoors. Some customers who had a requirement for outdoor usage have placed IQs in their own outdoor enclosures. Please note, however, that a plastic enclosure is mandatory as the IQ communicates wirelessly to the locks and maybe even your network.

The IQ operating temperatures are 0°C (32°F) and 40°C (104°F), and these will need to be maintained in your outdoor enclosure to ensure your IQ works reliably.

What does the percentage next to the IQ mean?

This indicates the signal strength for IQs that are attached via a mobile network. A Wi-Fi or ethernet IQ will always show a signal strength of 100%.

The lock is not connecting to the IQ, What should I do?

A lock can only be attached to an IQ if it is within range (depending on the local situation this is a maximum of 7 to 10 meters) and if it is not attached to another IQ.

To check if the lock is ready to be attached, present the construction card to it. The lock should open. If this does not work, SALTO Systems Support might be able to tell you what IQ the lock is attached to

How do I add repeaters to my SALTO KS site?

To add a new Repeater to your site, follow the steps below:

  1. Log in to your account as site owner or site admin
  2. Click on Site, then Hardware
  3. Click on the Action button behind the IQ you want to add the repeater to and then + repeater
  4. Enter a name for your Repeater and the Device ID, which is indicated on the repeater itself
  5. Enter the code generated in your mobile app for the IQ when prompted

Your repeater has now been added to the IQ.

I moved the lock from IQ A to IQ B, but now I cannot get it online, How can I fix this?

When you remove the lock from the IQ, you should verify if the lock is in construction mode. Get a construction card (BLE lock), or a random tag (RF lock), and present it to the lock in question. Then, review the following:

  1. If the lock opened, then the lock has been removed properly (Because a lock in free status will always open with any tag).
  2. If the lock rejected, then the lock is not properly disconnected.
  3. If the lock has stayed with the original IQ for some time, and failed to be disconnected properly, you would need to connect the lock back to the original IQ and disconnect it again.

The reset button is meant to be pressed for 2 seconds when configuring an IQ.Pressing the reset button for too long will result in a reset of the IQ.

Should this happen while it is the first time you have tried to configure network settings on the IQ and it was not added to a site yet, no action is required. The IQ will start up again and you may repeat the process.

If the IQ was already part of a site and up and running, it will need to be restored. This can be done by a site admin in the site, and going to the Site > Hardware section of the KS web app.

How can I find out the amount of locks are connected per IQ?

If you navigate to the hardware page in your SALTO KS app, you can find an overview of all locks and IQs.

What amount of locks can I connect to one IQ?

One IQ can connect to up to 16 locks. The locks can be directly linked to the IQ or through repeaters.

A total of 6 repeaters can be connected to an IQ, either directly or in a linked configuration (IQ > Repeater > Repeater) in maximum of 3 layers.

Regardless of the number of repeaters, the maximum amount of 16 locks per IQ remains the same.

For more information on the IQ and repeater, please visit our hardware page here.

How do I change my existing PIN?

To change the PIN for any one of your IQs, please go through the following steps:

Step 1: Log in to your app and go to Settings.

Step 2: Change your PIN

Step 3: Follow the instructions

The PIN was successfully changed!

Please note: If you have multiple IQs and wish to change your PIN for all IQs, repeat this process for all IQs you wish to change your PIN for.

How do I generate a PIN code?

If you need to generate a PIN code, please follow the instructions below to do so:

First, make sure you have activated your IQs. A code is generated when you enter your individual and self-chosen PIN in the app. The app encrypts the PIN into a code and only the IQ holds the right key to recalculate that to your PIN. A code is only valid for a restricted short period of time, which puts another layer of security on top of code technology.

Step 1: Log in to your App and press the menu icon in the bottom right corner. Then, press the Generate code tab.

Step 2: In the menu, press the Get code icon next to the name of the IQ for which you need the code.

Step 3: Depending on whether or not you saved your PIN, the app will validate your PIN in the background and generate a code.

Step 4: The result is shown as a 5 character PIN code.

How do I reset the PIN as a super user?

A super user is a user who in addition to being assigned a tag or use of the App, they will have access to an account at https://app.saltoks.com/. They can grant rights to other super users and basic users. Rights can be granted in the People screen and there is no limitation on the number of users that can have the super user role.

This will require an email address to be entered (needed for the login) and a telephone number (needed to receive the SMS for configuring the PIN or alerts).

A super user can view but not modify the details for the owner, or can create other super users and new app users or users with a tag.

If a super user doesn't have access to (one of) their activated devices, then the owner will have to reset their PIN. Once this has been done, you can activate your new device.

The owner can reset the PIN by going to: Account > Security > Reset user PIN > Select user > Reset PIN

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