FAQs for visitors

How does XS4 Com iGO streamline a visitor's visit?

XS4 Com streamlines your entry process, allowing you to effortlessly initiate contact with your host through a simple scan or tap of your smartphone. This convenience eliminates waiting times and ensures you're instantly connected, for a smoother and more welcoming experience.

What does a visitor need to do to call a resident via XS4 Com iGO?

To video call a resident using XS4 Com, scan the QR code on the XS4 Com plate with your phone's camera or tap your phone on the NFC tag. The XS4 Com plate is most often located at the main entrance to the building you're trying to access. This action will display a phonebook, from which you can select the resident you wish to video call.

Are there any specific requirements for a visitor's phone to make a call using XS4 Com iGO?

A working camera and enabled QR code scanning are required. Your phone should also have location services switched on for proximity verification if the geofencing technology is enabled. NFC support is necessary if you prefer to use tap access.

What should a visitor expect regarding camera and microphone access when using the XS4 Com iGO QR code?

When a guest scans the QR code on the XS4 Com plate for the first time, their experience may vary based on their browser's permission settings:

• Automatic access: If the browser allows access to the camera and microphone automatically, the guest can proceed with the call flow after selecting the unit to call.
• Permission request: If the browser asks for permission, the guest must grant access to the camera and microphone. Once granted, the call flow will proceed as normal.
• Access denied: If the browser denies access by default, the call will not proceed. In this case, the guest will see a notification that the call cannot be completed without these permissions. The guest can enable camera and microphone access by adjusting their browser settings. This typically involves going to the browser's settings, finding the permissions section, and enabling access for the XS4 Com application.

What happens in case of weak internet connection during a call?

In the unfortunate case of poor connectivity, XS4 Com will try to re-establish the call and display a warning message. If unsuccessful for a longer period of time, the call may drop.

How does the XS4 Com phonebook accessed via the iGO plate determine the default language?

When a visitor interacts with the iGO plate, XS4 Com detects the browser language of the visitor's device. If the detected language is supported, it will be pre-selected as the default. If the detected language is unsupported, the phonebook will default to English. The visitor can always change the language using the language selector menu, which is available on the interface.

What happens if the XS4 Com phonebook does not support a visitor's browser language?

If the visitor's browser language is unsupported, the phonebook defaults to English. The language selection menu is always visible, allowing the visitor to select their preferred language.

What happens if a visitor selects one of the Call Options from the phonebook, as opposed to calling an individual resident?

When arriving at an XS4 Com entrance, visitors can choose to call one of the Call Options from the phonebook (Reception, Deliveries, or Security), instead of selecting one resident. Call Options consist of one or multiple residents that have been previously assigned as part of that option, allowing the call to be routed to all assigned residents instead of one. This way, the call can be picked up by whoever is available first.

How do I turn on Live Captions during a call in XS4 Com?

To turn on Live Captions during a call, click the Live Captions icon on the left-hand side of the call menu, and real-time captions of the residents' responses will appear as the call progresses.

What language will Live Captions use in XS4 Com?

The Live Captions language in XS4 Com will be dynamically set at the start of the call. The first language that is detected locks the Live Captions language for the remainder of the call.

In XS4 Com iGO entrances, the first language detected will be determined by one of the following criteria:

1. Live Captions will initially be determined by the visitor's browser locale. Microsoft Azure Speech-to-Text (STT) supports more than 140 languages, allowing captions to be generated even if the language is not currently supported by XS4 Com.
2. Before the call starts, the visitor can also set a language other than the browser locale using the language selector chip in the top-right corner of the screen. This will become the initial language detected for Live Captions.
3. If the visitor or resident begins speaking one of the fallback languages selected by the site admin, this will be detected and used for the Live Captions throughout the call.

What happens if the language spoken is not supported in XS4 Com?

If the spoken language is neither the visitor's initially selected language nor one of the three fallback languages set by the site admin, the captions will display illegible text.

For more information, see What language will Live Captions use in XS4 Com?.

How are Live Captions generated in XS4 Com?

Live Captions in XS4 Com are generated through artificial intelligence and speech recognition technologies. A pop-up with the message "Live Captions are generated by AI" will appear when captions are optionally enabled by either the visitor or resident. This means the XS4 Com platform utilizes MS Azure Speech-to-Text (STT), which uses machine learning and AI to convert speech to text and configure the captions. The Live Captions AI disclaimer can be dismissed at any time.

Will visitors and residents know whether the other person has turned on Live Captions in XS4 Com?

No. There is no notification when the other person turns on Live Captions. Captions appear only on the screen of the person who has enabled them. Audio streams are processed as follows:

• If the resident turns on Live Captions, only the visitor's audio stream is sent to Microsoft Azure Speech-to-Text (STT) for processing and caption generation. The visitor will not be notified that the audio stream is sent.
• If the visitor turns on Live Captions, only the resident's audio stream will be sent for processing and caption generation. The resident will not be notified that the audio stream is sent.
• Only if both parties independently enable Live Captions are both audio streams sent for processing and caption generation. Neither party is notified that both audio streams are sent.

Audio streams are processed for immediate use only. Salto does not retain any of the audio, captions, or transcriptions generated through the Live Caption functionality in XS4 Com.