Access

How do I use my digital key in the Salto KS app?

A digital key is the digital equivalent of a traditional tag or key fob, allowing users to open doors using their phone. If the site you are a user of has hardware that supports the use of digital keys, it will be automatically enabled in your Salto KS mobile app.

A digital key is a Bluetooth-enabled digital version of your Salto KS key, stored in the Salto KS mobile app. You can use it by going into the Salto KS mobile app and pressing the Digital Key icon. You can also press the digital key widget on your phone, which is possible to activate for both iOS and Android devices. Once pressed, the user must tap the lock with their phone to open the door.

Digital keys can be used by both Salto KS users and guests alike. The difference is that guests can only download a digital key if a KS user invites them to their pod. This will prompt the generation of a link, which the user can share with the guest via their preferred channel, such as in an email or message. By clicking that link, guests will be redirected to the Salto KS Keychain app, or if they do not yet have the app on their phone, to the Apple App Store or Google Play Store. For more on guest digital keys on the Salto KS Keychain app, see this page.

Can I create a digital key for my guests?

Yes. If a user is part of a pod in Salto KS, they can invite guests to have access to their pod from the Salto KS web application. Doing so will prompt the generation of a link the user can later share with the guest via their preferred channel, for instance, via email or a message. With this link, the guest can activate a digital key for themselves using the Salto KS Keychain app. For more on the guest flow of using a digital key, see this page.

What are the steps for creating a digital key for my guests?

Creating a digital key for guests is prompted by a user inviting their guests to have access to their pod. This will generate a link for the user to share, with which guests can open the Salto KS Keychain app and activate their own digital key. For the steps on how a user can invite a guest to their pod and generate the digital key link for guests, see this FAQ.

What happens if I have a digital key as a user and a digital key as a guest?

Salto KS users that have a digital key can access and use that key from the Salto KS mobile app. If they also have a digital key from being invited as a guest to a pod, then which app they can use to access that guest key will depend on the following:

• If their invitation link was issued before August 19, 2026, then clicking the link will redirect them to the Salto KS mobile app, where they can generate and activate their guest digital key.
• If their invitation link was issued after August 19, 2026, then clicking the link will redirect them to the Salto KS Keychain mobile app, where they can generate and activate their guest digital key. This means that, for these cases, the guest digital key will only be available for use on the Keychain app. If they wish to use only one app, they can also link their regular KS account to their Keychain mobile app, being then able to use both their regular digital key and guest digital key from the Keychain app. For more information on how to swap between the two digital keys, see this FAQ.

How can I set up the digital key widget on my smartphone?

With the digital key widget, Salto KS offers an enhanced user experience of opening doors effortlessly, without you having to open your app. Widgets were created because some things are so important, they need to be at your fingertips at all times. Digital key is the key that lives within your smartphone and with the widget, all you need to do is press a single button that says Use digital key, and tap your phone to the lock.

Before you start:

• Install the Salto KS app on your phone if you haven't already (iOS or Android).
• Activate the digital key functionality from within your Salto KS app for the first time.
• Turn on your Bluetooth.
• Unlock your phone.

Digital key widget for iOS:

Step 1: Your widgets can be accessed from your Home screen. Unlock your phone and swipe right. Here you can find your personalized list of widgets. For iOS, this screen is called Today View and this is where you can manage your widgets.

Step 2: Here, scroll all the way down until you see the button that says Edit. Tap on it and then scroll down again and click on Customize. This brings you to a list of widgets you can choose to remove or add.

Step 3: Now you can add the Salto KS widget to your Today View screen by selecting Salto KS digital key.

Digital key widget for Android:

Step 1: For you to enable the Salto KS widget on your Android, unlock your phone and navigate to your home screen to add the widget. Now, press and hold a blank spot on your home screen.

Step 2: A pop-up menu will be shown and you can select the widget tab.

Step 3: To add the widget of your choice, in this case, Salto KS digital key, tap on the widget and hold it.

Step 4: You are now able to drag and drop the widget directly into your home screen.

It's that simple… Add your Salto KS widget today!

How do I delete my digital key?

You can delete your digital key directly in your mobile app. This is useful if you have multiple digital keys on different devices, some of which are no longer useful to you. Navigate to Settings and select your Digital Key settings. Here, you can delete the key of your choice by tapping Delete the digital key. You will be asked to confirm this action, as once it is deleted, it cannot be undone. Upon confirming, your digital key will instantly be removed from your device and will no longer be visible on your Web or Mobile Apps.

Should you wish to activate a new digital key in your app, you will find the option to do so at the top of your digital key settings, where you can manage and maintain your Digital keys.

Site admins and site super users can also delete their digital keys in the Web App. To do this, they must access their keys by navigating to the Users page, where they can click on their own user (that is they can see themselves listed on the page). Here, they can delete the digital key of their choice.

It is only possible to delete your own digital keys.

Do I have to be the near the lock to use digital key? When do I have to tap the lock?

As digital key uses Bluetooth to communicate with the lock directly, you will have to be near the lock.

Tapping the lock is needed to "wake up" the lock, in order to receive the digital key. As with a tag, the lock will present a sound and LED signal when access is provided (or denied). Now, you can open the door.

Will my lock support digital key?

For digital key, your site is required to have updated IQs, as well as Bluetooth LE-enabled locks.

Salto Bluetooth LE-enabled locks that support digital key are: XS4 Original, XS4 One, XS4 Mini, XS4 Wall reader, XS4 Keypad, and XS4 Wall reader with keypad.

Please note, that in some cases for older locks, a firmware update might be required.

What is remote opening and how does it work?

Remote opening allows you to open a lock from the Salto KS mobile app without being close to the lock or in proximity of it.

To perform this action, the user needs to have the appropriate rights. In order to give rights, you need to be an administrator and grant the user with Remote Opening rights. This can be done from the web app or the mobile app, by tapping on the chosen user and under Lock options making sure that Remote opening is enabled.

When I want to do a 'Remote Opening', the app asks for an authentication code, that I don't have, What do I do?

If you want to carry our a Remote Opening, and the app is requesting a code, this is just the general ID/authentication method you have set up on your mobile device (this could be Touch ID, Face ID, or a passcode on iOS, and the same applies to Android.)

What is the reason why I can only unlock my door, but when I try to lock it, my digital key is not responding?

In this scenario, please contact our Salto Systems Support Team and they will assist you.

My Salto KS app stops working after I open it, What can I do about it?

If the Salto KS app stops working please restart your phone or force quit and restart the KS app.

If the problem persists, please reach out to our Support Team and they will assist you.