Guía del usuario de JustIN Mobile

Introducción

Salto's JustIN Mobile technology allows you to use your phone as a digital key. The intuitive JustIN Mobile app securely enables you to receive your key online, anytime and anywhere. When you arrive at your destination (hotel, office, apartment, etc.), you can choose to go straight to your room and receive your key on your phone, or ask for assistance at reception. Es tu decisión.

Primeros pasos

Download the JustIN Mobile app

La aplicación JustIN Mobile está disponible en dispositivos tanto iOS como Android. A continuación puedes encontrar los enlaces para descargar la app desde las tiendas correspondientes de aplicaciones.

iOS

Android

For device compatibility information, see our supported devices guide.

Inicio de sesión

Una vez que hayas descargado e instalado JustIN Mobile, inicia sesión en la aplicación utilizando tu número de teléfono.

JustIN Mobile sign in

Sin llaves asignadas

If no key has been assigned to your telephone number, you'll see this message:

"Este número no tiene ninguna clave asignada. Ponte en contacto con el emisor de tu llave para que te mande una. Tu emisor de llaves podría ser el hotel o apartamento en el que te alojas, o la empresa cuyas oficinas o edificio estás visitando."

This message appears when no key is assigned to your phone number

If you see this message:

1. Check with your key issuer - This could be the hotel where you're staying, your employer, or the building you're visiting
2. Verify your phone number - Ensure the number you entered matches what your key issuer has on file
3. Check timing - Your key may not be available until your scheduled check-in or arrival time

For troubleshooting common issues, see our FAQ section.

Llave asignada

If your phone number does have a key assigned to it, the verification screen will appear. The verification code is sent to your phone via SMS. Enter the code in the verification screen. Once verified, JustIN Mobile will launch and display your available keys.

SMS verification screen

Acerca de las llaves móviles de JustIN

Esta sección describe las siguientes funciones de JustIN Mobile:

• Phone number changes
• Cancelación de la llave
• Obtención de llaves
• Using your digital keys

Phone number changes

If you need to change your phone number, see What happens if I change my phone number? for detailed instructions on how to transfer your key to a new number.

Cancelación de la clave

When your key issuer cancels your key, it will disappear from JustIN Mobile. You'll remain registered in the app, but the key list will be empty with a message stating "No key assigned to you."

This typically happens when:

• Your hotel stay or office access period ends
• Your employment or tenancy is terminated
• There's an issue with your booking or access rights

Contact your key issuer if you believe your key was canceled in error.

Obtención de claves

After completing phone number verification, you'll receive keys that have been assigned to you.

Obtención automática de llaves

When push notifications are enabled, new keys arrive automatically via cloud notifications. No action is required - all available keys will appear in your key selection screen. To use your keys, see Using your digital keys.

Example of an automatic key notification on iPhone

Obtención manual de llaves

You can also manually check for new keys instead of waiting for automatic notifications. To do this, swipe down on the key list (pull to refresh). This method is essential if push notifications are disabled.

Pull down to refresh and check for new keys

Note: If you're not receiving automatic notifications, check that notifications are enabled for JustIN Mobile in your device settings.

Using your digital keys

Unlocking method compatibility

JustIN Mobile offers several ways to unlock doors, depending on your device and region:

Method 1: Bluetooth unlocking (all devices)

This is the standard method that works on all devices:

1. Open the JustIN Mobile app
2. Select your key from the list
3. Tap the green unlock button
4. Position your phone close to the lock as shown in the animation

Utilice el botón verde para desbloquear las puertas

When you tap the green button, an animation displays showing how to position your phone:

In-app animation showing proper phone positioning

Troubleshooting Bluetooth issues:

• Ensure Bluetooth is enabled on your phone
• Stay close to the lock
• Close and reopen the app if needed
• Restart your phone if problems persist

Method 2: NFC unlocking (Recommended where available)

Requirements:

• Android: NFC-enabled device
• iOS: iPhone XS or newer, iOS 17.4+, European Economic Area (EEA) only. JustIN Mobile version 3.0 or later

Advantages: Fastest method - no need to open the app

How to use NFC on Android:

1. Ensure NFC is enabled on your device
2. Keep your phone unlocked
3. Hold your phone close to the lock reader
4. Wait for confirmation

The iOS app includes an animated tutorial for NFC unlocking *Only available in the EEA

iOS NFC unlocking options:

1. Action button method (iPhone 15 Pro+, iOS 18+):

   • Similar to Apple Pay
   • Configure through iPhone settings (Action Button option)

2. Control Center customization:

   • Add JustIN as a quick control through iPhone's Control Center settings

Setting up JustIN Control in iOS Control Center

3. Lock Screen widget:
   • See iOS widget options for setup instructions

Hold your phone close to the lock reader when using NFC

Method 3: iOS widgets

For detailed widget setup instructions, see the iOS widget section below.

Locking

After unlocking a door, most Salto locks automatically lock again after 6 seconds. You don't need to use JustIN Mobile to lock the door.

The exact timing may vary depending on your specific lock model and any configured opening modes.

iOS widgets

iOS widget options

JustIN Mobile offers widget options on iOS devices for faster access without opening the app.

The iOS app offers a variety of widget options for NFC unlocking

Lock Screen widget

Requirements: iOS 16+ (NFC features require iOS 17.4+)

Add JustIN directly to your Lock Screen for the fastest access:

1. Touch and hold the Lock Screen until the Customize button appears
2. Tap Customize
3. Select Lock Screen and tap Add Widgets
4. Select or drag the JustIN Mobile widget to the Lock Screen
5. Tap Close, then tap Done

To unlock: Tap the widget, hold your phone to the lock, and wait for confirmation.

Home Screen widget

Requirements: iOS 14+

For older iOS versions or if you prefer the Home Screen:

1. From your iPhone home screen, touch and hold the background until icons jiggle
2. Press the Edit button (top left) and choose Add Widget
3. Search for and select the JustIN Mobile widget
4. Choose your preferred widget size and press Add Widget
5. Press Done

Use the Refresh icon to update your list of available keys.

Managing widgets

To select a different installation when you have multiple keys:

1. Touch and hold the widget to open the quick actions menu
2. Tap Edit Widget
3. Select the installation you want to use

In the iOS widget you can choose different installations when you have multiple keys

For more information, see the official Apple documentation on widgets in iOS.

Key information and options

Each key in JustIN Mobile provides additional information and actions:

• View installation on map - See your hotel, office, or building location
• Contact help desk - Direct access to support for your specific installation
• Read welcome message - Personalized information from your key issuer

The Bluetooth unlocking screen indicates additional options available for each key

To switch to the standard Bluetooth unlocking screen from the NFC unlock interface on iOS (where available), tap the key icon.

Use the key icon to switch from NFC to Bluetooth unlocking methods

Advanced features

Office mode activation

Office mode keeps doors unlocked until manually deactivated. Note: This feature requires compatible locks and appropriate permissions.

To activate office mode:

1. Press and hold the green unlock button until it fades
2. Hold your phone to the lock reader
3. Wait for "Door in office mode" confirmation
4. The door unlocks and stays unlocked

Confirmation message when office mode is activated

To deactivate: Repeat the same process. For online locks, administrators can also use Salto Space software.

For more information about opening modes, see the Space user guide for operators.

Ajustes de usuario

Ajustes de iOS

Customize the app behavior to suit your needs by accessing the Settings screen. Tap the configuration icon (gear symbol) in the upper right corner, then tap Settings.

iOS app settings screen

Configure the options according to your preferences.

Ajustes de Android

In the Android app settings, you can activate the Screen unlocking option. When enabled, your phone screen must be unlocked before you can use NFC to unlock doors.

To access Settings: Tap the three dots in the upper right corner, then tap Settings.

Android app settings screen

Important: To receive key notifications, you must allow JustIN Mobile to send notifications in your device settings.

Enable notifications to receive keys automatically

Language settings

The JustIN Mobile app is available in multiple languages. The method for changing the app language depends on your device's operating system.

Changing language on iOS

For Apple devices, you can change the app language independently from your device's system language.

To change the language:

1. Go to your device's Settings app
2. Scroll down and select JustIN Mobile
3. Tap Preferred Language
4. Choose your desired language

Changing language on Android

For Android devices, the app automatically detects your device's default language. If your language isn't supported, the app displays in English.

To change your device language:

1. Go to Settings > System > Languages & input > Languages
2. Select your preferred language

Note: This process may vary slightly for different Android device models.

See the Google guide to changing language on Android devices for detailed instructions.

Need help?

• Troubleshooting common issues: See our FAQ section
• Device compatibility: Check our supported devices guide
• Contact support: Reach out to your key issuer (hotel, office building, etc.) for account-specific issues

Quick troubleshooting steps:

1. Restart the JustIN Mobile app
2. Check your internet connection
3. Ensure Bluetooth/NFC is enabled (as needed)
4. Restart your phone
5. Check for app updates in your app store