I'm an installer having problems commissioning an XS4 Face Device

Is the XS4 Face Device already commissioned in the XS4 Face Console?

In the XS4 Face Console, head to the XS4 Face Devices tab and check if the door you are trying to commission to is already there.

If it is, you may need to Delete the XS4 Face Device currently commissioned to that door.

After doing so, retry commissioning.

Is the door correctly configured in Space?

Ensure that the door you are commissioning to has a name that matches in the Doors configuration of Space and the XS4 Face Devices tab of the XS4 Face Console.

Does the health check QR code show success?

Use the Test Code in the XS4 Face Devices tab of the XS4 Face Console in front of the Camera Unit to check if the XS4 Face Device is healthy and configured.

If the response from the Camera Unit is anything except green LEDs, replace the blue cable between the Camera Unit and the Control Unit.

If the Test Code still gets a red LED response from the Camera Unit, check your network configuration.

If the network configuration is correct and you can see the XS4 Face Device alive on the network, report the problem to Salto.

Is the XS4 Face Server online and well?

Check that the XS4 Face Server and the access control system are both online

Go to the XS4 Face Console and find the server status area which includes connectivity with the ACS. For recognition at the door to work, the Access Control System status must be green, and the Connection Status must be CONNECTED.

If either of these systems are disconnected, check the settings for their network and that they are powered on.

• On the XS4 Face Server, run the following commands to ping the Space server.
  1. sudo apt-get update
  2. sudo apt-get install -y iputils-ping
  3. ping <Space-server-ip>
• On the Space server, run the following command to ping the XS4 Face server.
  • ping <XS4-Face-server-ip>
• ping tests the availability and response time of the target server.
  • If the response is a list of response times, such as below, then the other server is reachable. 64 bytes from xxx.xxx.xxx.xxx: icmp_seq=2788 ttl=128 time=0.621 ms
  • If the response is instead rejection, such as: Destination Net Unreachable, then the other server couldn't be reached. In this case, check the server's firewall, IP and network settings.

If the network is correctly configured and the XS4 Face Server is on, but disconnected, try the following:

• Use the Resync script to reconnect the XS4 Face Server to the site.

What should I do if the problem persists?

If all other steps have been tried and the issue remains undiagnosed, get in touch with your regular Salto technical support contact.