JustIN Mobile user guide

Overview

SALTO's JustIN Mobile technology allows you to use your phone as your key. The intuitive SALTO JustIN Mobile app securely enables you to receive your key online, anytime and anywhere. When you arrive, for example, at a hotel, you can choose to go straight to your room and receive the room key on your phone, or you can ask for assistance at reception. It's your choice.

Getting started

Download the SALTO JustIN Mobile app

The JustIN Mobile app is available on both iOS and Android devices. Below you can find links to download the app from the respective app stores.

iOS

Android

Signing in

Once you've downloaded and installed JustIN Mobile, sign in to the application using your telephone number.

JustIN Mobile sign in

No key assigned

If no key has been assigned to your telephone number, the following message will display:

"This number has no key assigned to it. Contact your key issuer to receive a key. Your key issuer could be the hotel or apartment you're staying at, or the company whose office or building you're visiting."

The above message displays if you do not have a key assigned to your phone number

If you see this message, please check with the person or entity who issued your key. As previously stated, this could be the hotel or apartment you're staying in, or it may be the company you work at, or an office building, hospital or university you're visiting. You should also check that the phone number you enter is correct and that it corresponds to the phone number held by the key issuer in your name.

Key assigned

If your phone number does have a key assigned key to it, the verification screen will be displayed. The verification code is sent to your phone via a text message. Enter it in the verification screen. Once verified, JustIN Mobile will be launched.

Verification screen

About JustIN Mobile keys

This section describes the following JustIN Mobile features:

• Phone number change
• Key cancelation
• Getting keys
• Use of keys

Phone number change

See What happens if I change my phone number? for information about what to do in case you change your telephone number.

Key cancelation

If your key issuer cancels your key, you will no longer see it in JustIN Mobile, but you will still be registered in the app. However, the key list screen will be empty and will show a message informing you that no key is assigned to you.

Getting keys

Once the phone number verification process has finished, you will receive the key that's been assigned to you.

• Getting keys automatically

If push notifications are enabled for the app, keys will be sent automatically whenever a notification is issued by the cloud. You don't need to perform any further action. All the keys available will be displayed in the key selection screen. To use any of the keys available, refer to Use of keys.

Key notification example

• Getting keys manually

Instead of just waiting for keys to arrive, users can also explicitly request to check if there are any new keys available. To do so, swipe the list of keys from top to bottom. This method will be the only way to receive new keys if push notifications aren't enabled.

Swipe down to check if there are new keys available

Using keys

Once you select a key from the available key list, a key detail screen will display. There are two kinds of action that you can do at this point:

• Key options

Each key has some extra actions associated with it. You can see where the locks are located on a map, contact the installation's help desk or take a glimpse at the personalized welcome message.

Key options

• Unlocking

To unlock, tap the green button and follow the instructions displayed on the screen.

Unlocking

User settings

iOS settings

Tweak the behavior of the app to suit your needs by changing the app configuration settings. To access the Settings screen, tap the configuration icon in the upper right corner of the screen and tap Settings. The screen below will be displayed:

iOS settings

Set the options as needed.

Android settings

Tweak the behavior of the app to suit your needs by changing the app configuration settings. To access the Settings screen, tap the three dots option in the upper right corner of the screen and tap Settings. The screen below will be displayed:

Android settings

• Notifications: Activate this setting option to enable key notifications.
• Screen unlocking: Activate this setting option to require the unlocking of your phone screen when using NFC to unlock.

Widget

Use the JustIN Mobile iOS widget to access your digital keys and unlock doors from the home screen of your iPhone without launching the app. To add the widget, follow the steps below:

1. From your iPhone home screen, slide your finger to the right.
2. Scroll down and press Edit.
3. Scroll down again and press Customize.
4. Select JustIN Mobile to add the widget and press Done.

See the FAQs section for more on unlocking and Apple Pay.