Emails

What address receives the admin emails?

All emails are sent to the site owner who has registered with their personal email.

I am not receiving the email for my password reset, How can I fix this?

First, check your spam folder, as the email may have landed there. If the email is not there, please reach out to SALTO Systems Support and we will help you resolve this.

How do I change my email address?

There is no option for changing an email address. However, you can always create a new user with a new email address.

Why is my customer not receiving any emails?

The delivery of emails (for example confirmation, reset password, etc.) is typically done instantly. There may be situations where the delivery of emails is delayed, or where emails are delivered into the recipient's spam folder.

In situations where the customer does not receive the email, please take the following into consideration:

1. Emails might be delayed due to various circumstances, and if not received straight away, please wait for a couple of minutes.
2. Check the spam folder of the recipient. It may occur that emails are delivered into this folder.
3. If the customer uses Gmail, please check all the Social, Promotions, Updates and Forums tabs as well as the Primary tab.
4. If the customer has not received the email within the hour, please try to trigger another request.