Airbnb
If you have an Airbnb host account, you can connect it with your Danalock account. When the two accounts are connected, the system will automatically generate a PIN code whenever a booking is created.
It will keep track of your bookings and automatically generate, update, and delete PIN codes according to each booking.
Your guest will receive their PIN code 5 days before their stay begins. You can adjust the message and information sent to guests for each of your Airbnb listings.
Below, you'll find the list of requirements and a step-by-step guide for connecting the two accounts.
Requirements
Below you will find a list of the requirements to be able to use the Airbnb setup.
Ownership
The Airbnb account needs to be the host owner account to link it with a Danalock account.
Only the owner account of the Danalock devices can set up the link with the Airbnb integration. If you are an invited administrator or guest on the Danalock account, you will not be able to create the connection.
It is not possible to link more than one Danalock account to a single Airbnb account, and it is also not possible to link more than one Airbnb account to a single Danalock account.
If your locks are placed on multiple Danalock accounts, you'll need to gather all Danalocks, Danabridges, and Danapads under the same Danalock account before they can be used with the Airbnb integration.
If you have multiple Airbnb accounts, you'll need to divide your devices across separate Danalock accounts.
Devices
In order to make use of our Airbnb integration each lock has to be paired with a Danabridge (for the remote management by the integration to happen) and a Danapad (For entering the PIN codes).
The Airbnb integration requires a Danalock V3, Danapad, and Danabridge
This integration works only with PIN codes and does not grant access through the Danalock app.
You can have up to 20 PIN codes saved on the lock. Of these, we recommend keeping at least 5 slots free for the integration to use.
How to connect the accounts
- To connect your Danalock account with your Airbnb account, sign into your Danalock account on my.danalock.com. Once signed in, click the arrow next to Integration > Airbnb integration in the top menu.
In the top menu, click the arrow next to 'Integration' to open the 'Airbnb integration'
- You'll be taken to the Airbnb integration front page. Click Start Integration to begin the connection process.
On the Airbnb integration front page, click 'Start Integration'
- Sign in to your Airbnb account with your Airbnb credentials.
Sign in to your Airbnb account
How to connect listings with locks
Once the accounts are linked, you'll see all your Airbnb listings.
From here, you can click Connect to link each individual listing with its matching Danalock.
Click 'Connect' to select the lock you want to link to your Airbnb account
The Danalock needs to be paired with a Danabridge to appear in the list of locks. The system also requires a Danapad to be paired with the lock for it to work as intended.
Once you've connected the listing with the Danalock, the integration is set up and ready to handle your Airbnb bookings.
Please note that any bookings made before you completed the integration between Danalock and Airbnb will not be managed by the system. For these bookings, you'll need to handle PIN codes and guest communication manually. All bookings made after the integration process will be managed automatically.
When will the guest receive the PIN code
5 days before the booking begins, the guest will receive the PIN code in an email sent through the Airbnb platform. The email includes the confirmation code and the listing name so the guest can identify their booking.
5 days before the booking begins the guest will receive an email with the PIN code
If a booking is made on short notice, less than 5 days before check-in, the system will send the PIN code when the booking is created.
Once the PIN is created and sent to your guest, you'll receive a copy of the PIN details, including the listing name, the confirmation code (used for naming the PIN), and the booking dates.
Once the PIN code has been sent to the guest, you will receive a confirmation
When is the PIN code valid?
The check-in and checkout times set in your House Rules on your Airbnb hosting account also determine when the PIN codes are valid on the day of arrival and departure.
If no check-in or checkout time is set, the PIN codes will be valid from 00:00 on the day of arrival until 23:59 on the day of departure.
If you set specific times, these will be reflected in the PIN code validity period. For example, setting 03:00 PM as the check-in time means the PIN codes will start working at 03:00 PM on the day of arrival.
The check-in and check-out times determine when the PIN code is valid from and until
If you make special arrangements with a guest and update the booking with custom check-in or checkout times, this update will be passed to the integration automatically, and the PIN code validity will adjust accordingly.
When will the PIN code be deleted?
The PIN code will be deleted when the booking ends, as it expires at that time.
When will I know if my PIN code slots are full?
When less than 5 of the 20 available PIN slots remain, you will receive a notification on the email address connected to your Danalock account.
If you're about to run out of PIN code slots, you'll receive an email from the system
When you receive the notification, we recommend reviewing the existing PIN codes on my.danalock.com and deleting any that are no longer needed. PIN codes beginning with airbnb_ConfirmationNumber are created by the integration and are automatically deleted once the booking ends.
If you don't react to the notification email and make sure to make space for further PIN codes, you will get an email, when all the slots are full. If all the slots are full it is no longer possible for the system to automatically generate new PIN codes.
If you run out of available PIN code slots, You'll need to create the PIN codes manually through my.danalock.com and send them to the guest in a message on Airbnb.
If you create PIN codes manually, remember that they need to be deleted manually as well.
If you need to create manual Airbnb PIN codes, we recommend naming them so they can be distinguished from the automatically generated one.
What if a connection error occurs?
If an error occurs in the connection between the two accounts, during PIN code creation, while sending the PIN to the guest, or when deleting a PIN code, you'll receive an email with details about the issue.
Below is an example of an email reporting an error. In this case, the error occurred when the system tried to create a PIN code.
This email is sent when the system can't create a new PIN code
How to fix the error?
If the issue is related to PIN code creation, first check whether all PIN code slots on the lock are already in use.
Otherwise, the error is often caused by a connection issue between the Danalock V3 and the Danabridge. We therefore recommend checking the following:
Power and Wi-Fi connection: Make sure the Danabridge is powered and connected to Wi-Fi. A green LED indicates a successful connection to the Cloud. If the LED is red, check your Wi-Fi settings and reconnect if needed.
Bluetooth range: Ensure the Danabridge and Danalock are within range of each other. The recommended distance is up to 5 meters, but this can be reduced if there are physical obstructions. Try moving the Danabridge closer to the lock.
Lock power: Confirm that the Danalock has power. If you can operate it in the Danalock app via Bluetooth, the batteries are working correctly.
If the email specifies that there's an issue with the Airbnb integration, the issue is caused by a password change on either your Airbnb or Danalock account.
- To fix the issue, click the link to either Airbnb or my.danalock.com in the email. On the page you're redirected to, click Start Integration and sign in. This will re-establish the connection.
Click one of the links in the email to sign in to your account and re-establish the connection
Once an error occurs, the system will not retry the action automatically, even after the integration is reconnected. You'll therefore need to manually create the PIN code for the guest, send the PIN code message through Airbnb, or delete the PIN code manually on my.danalock.com.
If you still experience issues after following the checklist above, please contact our support team at danalocksupport@saltosystems.com
Include a screenshot of the error message and a short description of what you've tried so far.
How can I remove the integration?
To remove the Airbnb integration, click Remove Integration in the top menu.
In the confirmation box that appears, click Remove to complete the deletion.
Click 'Remove' in the top menu and confirm the deletion
What will happen if the integration is removed?
When you remove the Airbnb integration, all existing PIN codes will remain on the locks, including those set to expire after the booking ends.
PIN codes for bookings that were already confirmed but not yet created will not be generated automatically after the integration is removed.
If you remove the integration by mistake and reactivate it, please note that previously confirmed bookings will not be handled automatically. You'll need to create PIN codes manually for those bookings. Only new bookings made after the integration is reactivated will be handled automatically.