Some of the technical content on this site is only available in English.

Installing the XS4 Sense components - online configuration

About installing

Before reading this guide you should first make sure you have read and understood the section on system requirements and considerations for installing XS4 Sense.

This section contains a step-by-step guide on how to install and configure the software components required to access and use XS4 Sense.

Two installation modes are available: online and offline.

In online mode, the controller is fully integrated with the XS4 Sense Server, enabling centralized management and communication with other system components.

In offline mode, the XS4 Sense Server is not required. The controller operates in standalone mode, without server connectivity.

Installation process

The installation process should be performed in the following order by a systems administrator with admin rights in Sense. This role is referred to here as the admin operator:

Installation prerequisites are checked

The admin operator checks that the correct hardware and software requirements are met before beginning the installation process.

Sense installation files are obtained

  • The admin operator (or other appropriate manager) selects the appropriate licensing options as part of purchasing XS4 Sense.
  • The admin operator downloads the software.

Installing the Sense components

To set up Sense, you need to install only one file:

  • Setup_Salto_XS4Sense.exe: This installs XS4 Sense, BAS Interface, Webhook interface and diagnostic tools.

Installing Sense

XS4 Sense, the Sense service, BAS Interface and Webhook interface are installed together from one installation file. The Sense installation procedure covers the installation for all of them.

To proceed with the installation of the XS4 Sense system, the machine must have an active Internet connection. This is required to enable system activation and license validation

  1. Right-click the Setup_Salto_XS4Sense.exe file.

Run as administrator screenshotRun as administrator

  1. Select Run as administrator.

  2. Click Yes when prompted with the following message:

    • "Do you want to allow the following program from an unknown publisher to make changes to this computer?" The initial installation dialog box is displayed.

  3. Click Next. The language dialog box is displayed.

Language dialog boxLanguage dialog box

  1. Select your language and click Next. The installation wizard displays system information and recommends the necessary actions to be completed before proceeding.

Wizard installation dialog boxWizard installation dialog box

  1. Click Next. Enter the GUID code provided to identify your system. The code is unique, for example: 478dccc7-e5bc-4521-8d47-d8c2099d0fe4. If you do not have a code, log in to the portal at XS4 Sense cloud portal and, within your project under the Overview section, you will find your GUID code. Otherwise, contact technical support.

GUID Registration dialog boxGUID Registration dialog box

  1. Click Next. The installer verifies the license and GUID code. If the license is not valid, a dialog box is displayed.

License dialog boxLicense dialog box

If the license is valid, the license agreement screen will be displayed.

License agreement dialog boxLicense agreement dialog box

  1. Select I accept the agreement and click Next. The destination folder dialog box is displayed.

Destination folder dialog boxDestination folder dialog box

  1. Choose a different location or accept the suggested installation destination folder. The installer displays the name of the Start Menu folder. You can either enter a different name or accept the suggested folder.

Start Menu folder dialog boxStart Menu folder dialog box

  1. Click Next. A summary of the selected folders is displayed and if everything is correct, click Next to proceed.

Summary folder dialog boxSummary folder dialog box

  1. The installation is in progress. Please wait while all required services are copied and registered. You can monitor the installation details above the progress bar.

Installation dialog boxInstallation dialog box

  1. At the end of the installation, an IP dialog box is displayed to help you identify the IP address that will be used during the Mobile App configuration.

IP dialog boxIP dialog box

Take note of these addresses, making sure to select the one that can be accessed by the Mobile App.

  1. Click OK. The installation is complete. Click Finish to exit the setup.

Installation complete dialog boxInstallation complete dialog box

Troubleshooting

Open the Program Monitor and verify that all services are up and running.

Press Windows + R to open the Run dialog, type services.msc, and click OK.

Installation complete dialog boxInstallation complete dialog box

Services Run dialog boxServices Run dialog box

The three services named GRMSSaltoBasServer, GRMSSaltoSpaceService and GREMS Service must all be present, running, and set to automatic startup.

Salto Systems, S. L. uses third-party data storage and retrieval devices in order to allow secure browsing and gain a better understanding of how users interact with the website in order to improve our services. You can accept all cookies by clicking the "Accept cookies" button or reject their use by clicking the "Reject cookies" button. For more information, visit our Cookies Policy