FAQs for site admins and owners

How do I add a new unit to an XS4 Com iGO site?

Both site owners and site admins can add a new unit to an XS4 Com site. Here's how:

1. Go to the main XS4 Com dashboard.
2. Select the Add Unit option from the Quick Actions dropdown menu.
3. Provide the required information:
   • Enter the Unit Name or Number.
   • Choose the floor from an existing dropdown menu or create a new one if necessary.

What does a site owner need to do after receiving an invitation email for XS4 Com iGO?

If the site owner is new to Salto KS and XS4 Com, they will receive an invitation email with a link to complete their profile setup and accept the terms of service on the XS4 Com platform. This step is necessary before they can manage the site and its settings.

How can a site admin correct site information in XS4 Com iGO?

If the site admin notices incorrect information on the Site Overview page, such as the Site Name or Site Address, they can make corrections directly through the platform. This ensures that all site information remains accurate and up to date.

For updates to the QR code, corrections should be made on the Entrances page, as QR codes are associated with specific entrances.

How does a site admin add residents to XS4 Com iGO?

To add and manage residents on an XS4 Com site, follow these steps:

1. Go to the Users tab in the XS4 Com, then select Residents.
2. Click Add Resident and enter the resident's email, first name, and last name. Assign the resident accordingly: for Residential sites, assign them to a specific unit and floor within the site; for Company Sites, assign them to a specific company profile within the site.
3. After adding the resident, they will receive a notification email with a link to download the XS4 Com app (available for iOS and Android).
4. If the resident is new, they must accept the invitation to complete their profile and activate access.
5. To edit or remove a resident, go to the Residents list and select Edit or Remove next to the resident's name.

How does adding a resident differ for a company site compared to a residential site?

For residential sites, residents are assigned to a specific unit and floor within the site.

For company sites, residents are assigned to a company profile within the site.

How can site admins enroll additional site admins for a site?

Only existing site owners can enroll additional site admins for an XS4 Com site. Here's how:

1. Go to the Users tab in the XS4 Com, then select Site Admins.
2. Click on Invite Site Admin and enter the email, first name, and last name of the new site admin.
3. The new site admin will receive a site invitation email with a link to access XS4 Com, along with links to download the XS4 Com app from app stores. If they are new to Salto KS or XS4 Com, they will also receive a profile completion email prompting them to complete their profile setup first.

Only site admins can manage other site admin enrollments. Once enrolled, the new site admin will have access to manage the site and its residents.

When does a resident appear in the XS4 Com phonebook?

Residents will appear in the XS4 Com phonebook after they complete their first login to the XS4 Com app. Their initial login activates their profile within the phonebook, allowing them to be visible and interact according to their assigned permissions. If a resident logs out, their profile will be temporarily hidden from the phonebook until they log in again. This ensures that only active residents are displayed in the phonebook.

What is the maximum number of users XS4 Com can support in a single unit?

XS4 Com can technically support an unlimited number of users in a single unit. However, the number of users allowed may depend on the subscription plan you have. This ensures that XS4 Com can meet the needs of both small and large installations, with the flexibility to scale as needed.

How can I update my phone number as a site admin?

You can update your phone number through the XS4 Com platform or Salto KS you have access to. Here's how to do it via the XS4 Com platform:

1. Log into your dashboard.
2. Click on your profile icon at the top right of the page.
3. Choose View Profile to open your details.
4. Next to your current phone number, select Change.
5. Enter your new phone number.
6. Click Save to confirm the changes.

What are the network requirements for an XS4 Com KS installation?

Check the FAQ for the access control solution you're using for additional network requirements. The KS network requirements are available on the KS support site.