Monitoring an Orion Site

The Orion Console is available through modern desktop and mobile browsers, allowing system administrators to remotely monitor and maintain an Orion Site.

When members are added to the team of a site in the Orion Console, they receive an email with a link to the Orion Console.

Accessing a site

Log in to the for the correct region using a Microsoft account:

• Orion Console - EU
• Orion Console - UAE

Select the site from the drop-down menu in the left-hand pane.

Server

With a site selected, servers for that site can be viewed by clicking the Servers button in the left-hand pane. The following tile displays quick information about server status.

1. Number of Orion Devices
2. Number of requested and completed enrollments
3. Server status connection status
4. Number and connection status of site integrations

An indicator next to the IP address of the server will show if the server detects that its IP address is different from the one used when it was added to the console.

Server logging

To access the different logs for a server, click the View button on the server tile and select the appropriate tab for the logs you wish to view.

Event logs

These logs are a record of events sent from the Orion Server to Orion Connect and can be found on the Event Logs tab.

• Date: The date and time the event was received
• Event: A unique identifier for the type of event
• Message: Details on the event.

Pending messages

These logs are a record of events sent by Orion Connect which have not yet been received by the Orion Server. Events which remain in this list for a long time may indicate an issue with the servers connection to Orion Connect.

• Date: The date and time the event was sent
• Type: A unique identifier for the type of event

Devices

With a site selected, Orion Devices for that site can be viewed by clicking the Devices button in the left-hand pane.

Orion Devices are filtered by their status:

• Ready: Alive and waiting for access attempts
• Fault: An error has occurred, or the device has not sent a message in a long time
• Pending:
  • Commissioning: The Orion Device has made first contact and is currently commissioning with the server
  • Decommissioning: The Orion Device disconnects from the server and is soon unregistered from this door

The filtered list of Orion Devices show:

• MAC Address: The identifier for the device on the network
• Server: The name of the server to which the Orion Device is commissioned
• Control Point: The name of the control point to which the Orion Device is paired
• Version: The firmware version of the Orion Device
• Status: The status of the Orion Device
• Reason: The reason for the status of the Orion Device
• Actions: Contains buttons to perform operations on the Orion Device

Click Add Orion Device to add a new Orion Device to a server, and optionally pair it to a control point from an integration.

Access Logs

The Access Logs for the selected site can be found on the left-hand pane and show details for every access attempt from an Orion Device to an Orion Server. No personal details are available through these logs.

• Date/Time: The date and time the access request was initiated. Filter by date using this button.
• Control Point: The name of the control point that this request was made to. Filter by control point using this button.
• Device MAC: The MAC address of the Orion Device that made this request.
• Status: The status of the access request. Filter by status using this button.
• Message: A summary of the result of this access request.
• Duration: The time taken for the access request to complete. This includes the time taken for the integration to respond with a result if applicable.

Tools

The Tools section can be found in the left-hand pane and contains general purpose utilities that can apply to any server or device.

Trusted root certificate

To allow an ACS to trust connections to and from the Orion Server, download the root certificate from this tile. All Orion Servers and Orion Devices use a certificate that is part of this certificate chain to prove their legitimacy. Once downloaded onto the ACS, install the certificate by double clicking it on Windows and Install Certificate….

This step is included in the installation process as standard.